Frequently Asked Questions

The Kool Kidz service operates all year round, except public holidays being closed.

The services hours of care are Monday to Friday, 6:30am to 6:30pm.

Kool Kidz adopts a holistic approach to the learning and development of children, with a play-based approach to learning. You can read more about our childcare philosophy.

Kool Kidz services support the inclusion of all children to participate in the programs that we offer. Services can access a range of supports to ensure that children’s needs can be met while attending a Kool Kidz.

Kool Kidz has a strong belief in the continuity of staff, meaning that we will endeavour to keep children with the same educators for as long as possible.

Kool Kidz has a roster of experienced and passionate staff who are well equipped and experienced in settling children; our team always acts first with kindness and compassion. For an unwell child, Kool Kidz has stringent policies in place to protect both the unwell child and the other children and educators in the service. Kool Kidz also has an orientation program to assist with settling children into the new environment; parents will have the opportunity to help settle their children into care during orientation and help their child foster a bond with their educator.

ACECQA (Australian Children’s Education and Care Quality Authority) The National Quality Framework is Australia’s system for regulating early learning and school-age care, including legislation and national quality standards, sector profiles and data, and learning framework.

Cognitive development in early learning is best defined as how children think, explore and work things out. It is the development of knowledge, skills, problem solving and dispositions, which help children to think about and understand the world around them. Our team uses play to help the children learn new skills as this is a technique shown to work well with young children.

This is processed through Centrelink – you can apply online or over the phone.

The Child Care Subsidy (CCS) works on a sliding scale system, meaning that the more income your household generates, the less help you will receive from the CCS. Conversely, the less income that your household generates, the more benefits you are entitled to from the CCS. Contact your Kool Kidz service manager/ operator to determine how much of your child’s fees will be covered by CCS.

Many factors determine this. There is the general age used as the standard benchmark, but other factors, including the child’s emotional and intellectual development, should always be considered.

There are many ways to help develop communications skills. If you’re worried about your child’s development, a chat with your educator is a great start. We would also encourage any worried parent to consult with their chosen medical professions (GPO/Paediatrician etc.)

Reading and chatting with your child is a great way to foster learning of language and comprehension. Playing games focused on language use is also a fun way to grow these skills.

There are so many ways to research and many factors to consider when choosing. Using online platforms such as Toddle or Care for Kids can be a great place to start. Asking other parents about their experiences is also a great choice. We always recommend going into the centre, meeting the staff and doing a tour as an essential step in deciding.

We are an equal opportunity employer, meaning we encourage educators of all ages, gender and ethnicities to be part of our team. We use incursion days as a chance to educate our children about different cultures and continually foster an attitude of respect and kindness for all in our centres.

Our centre foster learning through play which means the children are kept active every day. We also have outdoor play ears in every centre, ensuring that our kids have a chance to run and play every day.

We encourage our kids to bond with their educators and their playmates, so they feel like our centre is an extension of their home every day.

Play-based learning offers children a fun way to discover their interests, abilities and limitations. It encourages imagination, investigation and exploration. It also provides them with a way to learn about social interactions and boundaries safely and in a fun way. By linking learning to play, we are helping foster a life long love of learning through positive associations.